I am flexible, pragmatic, cost-conscious and aware of the importance of maintainability for the small to medium enterprise (SME). I can work part time or full time, regularly or occasionally. I frequently provide specialist services to other consultancies, providing a joint service to clients.
Objective
Looking for new part-time opportunities for organisations looking to solve specialist problems.
Skills
Throw me in a swamp and I will find a way to swim. With a broad range of skills acquired over 40 years and an interest in making the best of new ideas and technologies, I can find workable solutions to most problems.
Experience
Consultant • Phoenix Community Housing • February 2020 – present
Engaged in a Dynamics CRM programme providing business and data analysis service, preparing user documentation and videos, as well as providing content development and management support and student support for an award-winning education programme in Microsoft Teams for Education.
Club Administrator • Sundridge Park Tennis & Squash Club • January 2008 – May 2020
Responsible for new member pipeline, communication with members, customer service and book-keeping.
Consultant • self-employed • Dates From July 1982 – present
Data analyst, methods, standards, and tools specialist.
Skills
Experienced consultant with a long history of working in IT roles in social housing, multinationals, finance sector, government, dot coms and SMEs.
Most recently specialised in analysis for Dynamics CRM & related projects using agile approach, preparing user documentation, and video-making and editing, content management and user support for Microsoft Teams for Education.
I have broad problem analysis and solving skills, I’m experienced in meta modelling, data analysis, data modelling, and business analysis. Good writing style for technical authoring of user guides and training material. I have also acquired an understanding of cloud environments, and video and streaming technologies.
My most recent projects have been:
- Business analysis, particularly data analysis, for custom Microsoft Dynamics/CRM systems covering a range of functions including Right to Buy, Planned maintenance programmes, Resident voting and Complaints.
- Custom documents for Microsoft Dynamics built in DocumentsCorePack
- Microsoft Dynamics/CRM advanced finds
- Writing user guides and delivering one-to-one training
- Video recording and editing for in-house corporate events and training
- Procurement of Twilio (SMS messaging) and Turnitin (plagiarism checker)
- Design, implementation and support for Microsoft Teams for Education